General terms

In order to avoid any misunderstandings please read carefully the following terms, we hope they will answer any inquiry you may have. However, if you will still have any doubt and need more information, do not hesitate to contact us. We have alternative solutions for any obstacle. 

Samples and trial orders:  Physical samples or trial orders are available upon request and advanced payment. (Please ask for shipping and handling costs)

Minimum orders:  We have no minimum quantity for each item ordered if this item is in stock. If not, then either the quantity is increased or the item be canceled from the order. But except for the first trial order, we reserve the right to refuse any order less than the equivalent of 1000 USD per order.

Prices:  Our wholesale prices are “FOB Israeli port” (Free On Board) or “FCA” (Free Carrier) for air cargo or parcel post. I.E., the price includes: packing, land transportation to the exporting port, customs clearance and loading costs. The price does not include: freight, insurance, unloading costs or customs clearance at destination port and land transportation from the arrival port to final destination. 

Delivery:  Depending on the quantity ordered, normally 2-3 weeks for small orders, 4–6 weeks for large volume orders or sooner. However, a proforma invoice will be issued for each order, containing all the necessary information that a customer might need to know concerning his order for his inspection, modifications if any and final approval.

Shipping modes:  Air parcel post EMS (Express Mail Service) for small/medium shipments, this mode normally includes door to door service but not customs clearance if applicable. Air Cargo or Sea Freight for large volume shipments, these modes does not include door to door service, but this service could be arranged previously for an additional cost if clearly requested by the customer. In this case customs clearance at arrival destination will be included too.

Freight costs:  Usually we advice our customers about the most appropriate and economical mode of shipping for each order depending on its weight and volume. Freight costs are indicated and explained at the end of the proforma invoice and paid with the invoice.

Risk and insurance:  We do not provide any insurance and it is not included in our price, the customer must provide proper insurance if he wishes to do so. According to international commercial terms, our responsibility regarding loss or damage risks ends when we deliver the shipment into the custody of first carrier. I.E., (Post office, air cargo facilities or ship rails).   

Payment:  Unless previous arrangements are made, 40% are paid when placing and confirming an order, 60% prior to shipping. Special arrangements could be negotiated for regular customers.                                                                      

We accept payments through major Credit Cards, bank Certified Cheques, bank transferences or Western Union. Our bank details will be provided when requested

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